Customer Service and Its Improvement in the Nigerian Commercial Banking Industry
Customer Service – It is necessary to take passing glances at other write-ups of other researchers whose work preceded this one. This is because poor performance and low quality of services of commercial banks (UBA) not excluded, have generated so much controversies that on attempt to explain their operations services towards economic development is needed.
The review of the related literature was possible through the use of conceptual and researches literature. This helps to formalize the research with problem. [Read more…]