Using Management Information System to Improve Customer Services in the Banking Industry

Using Management Information System to Improve Customer Services in the Banking Industry

Management Information System (MIS) is a planned computer based system designed to provide management with a continual flow of information relevant to it’s specific decision areas.  It is a continuing interacting structure of people, equipments and procedures to gather, sort, analysis, evaluate and distribute pertinent, timely and accurate information for use by management decision makers to improve their management planning implementation and control. [Read more…]

Customer Service and Its Improvement in the Nigerian Commercial Banking Industry

Customer Service and Its Improvement in the Nigerian Commercial Banking Industry

Customer Service – It is necessary to take passing glances at other write-ups of other researchers whose work preceded this one. This is because poor performance and low quality of services of commercial banks (UBA) not excluded, have generated so much controversies that on attempt to explain their operations services towards economic development is needed.

The review of the related literature was possible through the use of conceptual and researches literature. This helps to formalize the research with problem. [Read more…]